Refund and Returns Policy
At Starwebit Technology Company, we strive to ensure our customers are fully satisfied with their purchases. However, if you are not completely happy with your product, we offer a comprehensive Refund and Returns Policy to ensure your experience with us is positive and hassle-free.
Eligibility for Refunds and Returns
To be eligible for a refund or return, the following conditions must be met:
The item must be unused and in the same condition that you received it.
The item must be in the original packaging, with all original tags, labels, and accessories included.
A valid proof of purchase is required (e.g., receipt, order number).
Non-Returnable Items
Certain items are not eligible for return or refund, including:
Gift cards
Downloadable software products
Customized or personalized items
Items marked as final sale
Return and Refund Process
Initiate a Return: To initiate a return, please contact our customer support team at support@starwebit.com or call us at [8168946690]. Provide your order number and reason for return.
Return Authorization: Once your return request is approved, you will receive a Return Merchandise Authorization (RMA) number. Returns without an RMA number will not be accepted.
Ship the Item: Pack the item securely in its original packaging, and include the RMA number. Ship the item to the address provided by our customer support team. You are responsible for the shipping costs of the return.
Inspection and Approval: Once we receive your return, we will inspect the item and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within [number of days] days.
Exchanges
If you need to exchange an item for a different size, color, or model, please contact our customer support team to facilitate the exchange process. Exchanges are subject to product availability.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at support@starwebit.com with your order number and photos of the damaged or defective item. We will provide a replacement or full refund, including any shipping costs incurred.
Late or Missing Refunds
If you haven’t received a refund within the expected time frame, please check your bank account again and contact your credit card company or bank. If you still have not received your refund, please contact us at support@starwebit.com.
International Returns
International returns are subject to the same conditions as domestic returns. However, customers are responsible for any customs fees, duties, or taxes associated with the return shipment.
Contact Us
For any questions or concerns about our Refund and Returns Policy, please contact us at:
Email: support@starwebit.com
Thank you for choosing Starwebit Technology Company. We value your business and aim to provide the best possible service.